AODA Workshops

Accessibility for Ontarians With Disabilities Act

The Government of Ontario enacted the Accessibility for Ontarians with Disabilities Act in 2005. This act lays the framework for the development of province-wide mandatory standards on accessibility in all areas of daily life. Its goal is to make Ontario accessible for people with disabilities by 2025.

 Five accessibility standards are now law:
• Customer Service
• Design of Public Spaces
• Employment
• Information and Communications
• Transportation

This year, private and not-for-profit organizations with 20 or more employees must submit an accessibility compliance report to the Ontario government by December 31, 2014.

The CSAE Trillium Chapter will help Ontario-based not-for-profit organizations and their product and services suppliers comply with the Accessibility for Ontarians with Disabilities Act, 2005 and the accessibility standards.

With support from the Government of Ontario through the EnAbling Change Program, the Trillium Chapter has developed resources and materials (workshops, webinars, and online resources) to ensure that CSAE members and other not-for-profit sector representatives along with suppliers to the NFP sector understand accessibility and inclusion and meet the requirements of Ontario’s accessibility laws.



Article 1 - AODA Compliance Deadline Reminder - posted October 15, 2014
Article 2 - New AODA Requirements Come into Force on January 1, 2015 - posted October 15, 2014

The Ontario government has created a new resource developed specifically for businesses and not-for-profit organizations with 20-49 employees. It’s a step-by-step workbook for implementing each current requirement, including sample templates and forms, that will help prepare an organization to file their 2014 accessibility compliance report. It’s being offered to meet the needs of smaller organizations that may require the additional support to get them ready to file their online report.

You can access the English and French copy of the e-workbook ihere. It’s intended to be used electronically, but can be printed if preferred.

Conference Board of Canada Toolkit

The Conference Board of Canada partnered with the Ontario government’s EnAbling Change Program to develop resources to help employers tap into a vibrant and underutilized labour pool—people with disabilities. This toolkit provides practical advice to employers of all sizes about simple changes they can implement to make their workplaces more inclusive for people with disabilities and suggestions on complying with the Employment Standard as set out under the Accessibility for Ontarians with Disabilities Act. It includes resources such as checklists, tips and techniques, links to other resources, case studies (business profiles), and tips for small businesses to help employers implement accessible  employment strategies and practices.

Ontario Trails Council -  Guide for Accessible Web Design

 As part of their partnership with the EnAbling Change Directorate the Ontario Trails Council produced this guide to assist organizations in making their websites and other communications tools more accessible.


What is accessibility? It simply means giving people of all abilities opportunities to participate fully in everyday life.

Getting Started

The Accessibility Compliance Wizard will help you find out what you have to do to comply with Ontario's accessibility law. The accessibility compliance wizard is a free, online resource to help you understand your responsibilities under the Accessibility for Ontarians with Disabilities Act, 2005 and its accessibility standards. It should take approximately 5 minutes to complete.

Customer Service Standard
Accessible customer service is not about ramps or automatic door openers. It’s about understanding that people with disabilities may have different needs. It can be as easy as asking “How can I help?” and making small changes to how you serve customers with disabilities. Ontario’s Accessibility Standard for Customer Service is not about physical changes to your premises — it’s simply about providing good customer service to everyone. Chances are, you’re already making the effort to ensure your organization is providing accessible customer service to people with disabilities.

Does this standard apply to you?
The Accessibility Standard for Customer Service applies to all organizations (public, private and non-profit) that provide goods or services either directly to the public or to other organizations in Ontario and that have one or more employees in Ontario.

This includes consultants, manufacturers and wholesalers as well as other businesses and professional services.

What do you need to do?
The Ontario government website, includes templates and guides to help you prepare for the 2012 deadline and beyond. These resources are free for download.

Your requirements depend on how many employees you have. To calculate this number include all full-time, part-time, seasonal and contract employees. Do not include volunteers or independent contractors.

Businesses with fewer than 20 Employees:

Step 1: Make your plan
Use this Guide to get you started on putting your plan together
Use this template plan and fill in the blanks to put your plan on paper

Step 2: Train your employees
Use the Ontario Government training tools
Train your staff with the “How May I Help You?” interactive course

Already prepared? Here's a checklist to make sure you're ready.

Businesses with more than 20 Employees must:

Step 1: Make your plan
Use this Guide to get you started on putting your plan together
Use this template plan and fill in the blanks to put your plan on paper

Step 2: Train your employees
Use the Ontario Government training tools
Train your staff with the “How May I Help You?” interactive course

Step 3: Keep a written copy of the plan on accessible customer service that you created in Step 1 and let your customers know that it’s available. If they ask, provide it in an accessible format like large print. Also, keep a training log of the training you provided in Step 2. Keep track of who you trained, on what and when.

Step 4: Report you results – The Government of Ontario is currently building a tool to let you do this online.

Already Prepared? Here's a checklist to make sure you're ready.


Integrated Accessibility Standards Regulation
The Integrated Accessibility Standards Regulation applies to you if your organization has one or more employees in Ontario.

It is made of up four accessibility standards:
• Employment
• Information and Communications
• Design of Public Spaces (Built Environment)
• Transportation

The Integrated Accessibility Standards Regulation also includes a “General” section with requirements that apply across all four standards.

A Guide to the Integrated Accessibility Standards Regulation

Click on the Government of Ontario links below to learn more about the general requirements of the IASR including.
Developing accessibility policies for your organization
Developing your organization’s accessibility plan
Incorporating accessibility when procuring goods, services and facilities
Training your employees and volunteers
Making self-service kiosks accessible

There are specific portions of the Integrated Accessibility Standards Regulation and are combined under the following categories:

The Accessibility Standard for Employment will help Ontario businesses and organizations make accessibility a regular part of finding, hiring and supporting employees with disabilities. Click the link above to access the Government of Ontario resources on the Employment Standard including timelines and key dates.

Information and Communications (including websites)

The Accessibility Standard for Information and Communications will help Ontario businesses and organizations make their information accessible for people with disabilities. Some parts of the standard apply only to educational or training institutions.

Click the link above to access the Government of Ontario resources on the Information and Communications Standard including examples on how to:
• make your websites and web content accessible
• provide accessible formats and communications supports as quickly as possible and at no additional cost when a person with a disability asks for them
• make public emergency information accessible when requested
• and much more.

The Accessibility Standard for Transportation will make it easier for everyone to travel in Ontario. The standard applies to:
• conventional transportation services, for example, London Transit and the Toronto Transit Commission (TTC)
• specialized transportation services, for example, TTC?s Wheel-Trans, and DARTS in Hamilton
• municipalities with specific requirements for those that license taxicabs or provide conventional transportation services
• certain ferries
• other transportation services, for example:
o public school boards that provide transportation services
o hospitals, colleges and universities who provide transportation services (for example, shuttle buses)

Built Environment
The Accessibility Standards for the Built Environment focus on removing barriers in two areas:
1. buildings
2. public spaces

The standard for the design of public spaces only applies to new construction and major changes to existing features.

These are the highlights of what the standard covers:

  • Recreational trails/beach access routes
  • Outdoor public eating areas like rest stops or picnic areas
  • Outdoor play spaces, like playgrounds in provincial parks and local communities
  • Outdoor paths of travel, like sidewalks, ramps, stairs, curb ramps, rest areas and accessible pedestrian signals Meet minimum requirements for sidewalks (i.e. clear width), install accessible pedestrian signals at intersections
  • Accessible parking (on and off street)
  • Service-related elements like service counters, fixed queuing lines and waiting areas
Ontario's Building Code has been amended to include enhancements to accessibility in buildings. As of January 1, 2015, new construction and renovations will be subject to updated accessibility requirements. Learn more about the changes to Ontario's Building Code.


Need more information about this EnAbling Change project?

Please feel free to contact the CSAE Trillium Chapter office if you have any questions regarding this project. You may contact the chapter at or 647.346.2723.